Our ticket creation and responses may be slower than normal or fail.

Incident Report for BitTitan

Resolved

This incident has been resolved.
Posted Sep 16, 2019 - 14:01 PDT

Monitoring

Our support and help center vendor has identified the root cause of the outage, and has taken steps to mitigate the issue. We are continuing to monitor.
Posted Sep 16, 2019 - 12:27 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 16, 2019 - 12:16 PDT

Investigating

Our support ticketing system and help center vendor is experiencing an outage. Our ticket creation and responses may be slower than normal or fail.
Posted Sep 16, 2019 - 12:00 PDT
This incident affected: Community Site and Zendesk.
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