BitTitan Help Center assessibility

Incident Report for BitTitan

Resolved

This incident is now resolved.
Posted May 30, 2021 - 23:39 PDT

Monitoring

Mitigation steps have been implemented, and our teams are actively monitoring to verify this incident is resolved.
Posted May 30, 2021 - 22:34 PDT

Identified

The issue have been identified as a SSL certificate issue. We are working to get this resolved. As a work around, when accessing help.bittitan.com, please click on "Advanced" button in the page encountered and then on the link that is displayed to proceed to the desired page.
Posted May 30, 2021 - 21:07 PDT

Investigating

We are currently investigating reports of the BitTitan Help Center being inaccessible.
Posted May 30, 2021 - 20:48 PDT
This incident affected: Community Site and Zendesk.
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