tag:status.bittitan.com,2005:/historyBitTitan Status - Incident History2024-03-28T22:23:32-07:00BitTitantag:status.bittitan.com,2005:Incident/187658492023-10-17T08:59:12-07:002023-10-17T08:59:12-07:00Intermittent failure of OneDrive to OneDrive Migrations<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>08:59</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>09:23</var> PDT</small><br><strong>Monitoring</strong> - BitTitan is aware of an issue that is impacting certain OneDrive to OneDrive migrations, and we are reviewing this issue with Microsoft Support.<br /><br />At this time, the recommended solution is to add the following Advanced Option in your project, if you are migrating metadata and versioning for OneDrive.<br />OneDriveProSkipSourceEmailValidation=true</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>18:31</var> PDT</small><br><strong>Update</strong> - Investigating - BitTitan is aware of an issue that is impacting certain OneDrive to OneDrive migrations, and we are reviewing this issue with Microsoft Support.<br />The recommended solution is to add the following advanced option in your project.<br />OneDriveProSkipSourceEmailValidation=true</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>07:18</var> PDT</small><br><strong>Investigating</strong> - BitTitan is aware of an issue that is impacting certain OneDrive to OneDrive migrations, and we are reviewing this issue with Microsoft Support. <br />The issue is transient, and the recommended solution is to resubmit your migration first and then try an alternate region within advanced options.</p>tag:status.bittitan.com,2005:Incident/184004272023-09-06T05:20:10-07:002023-09-06T05:20:10-07:00Support tickets are not being created from the Help Center form<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>05:20</var> PDT</small><br><strong>Resolved</strong> - The issue has been resolved and the Help Center form is now functioning correctly. <br />Customers can create the tickets through Help Center now.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>01:48</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and fix is being implemented. Meanwhile, please submit the support ticket via email to support@bittitan.com</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>14:54</var> PDT</small><br><strong>Investigating</strong> - Customers are not able to create new tickets using the form from help.bittitan.com<br />Customer can reach support by emailing support@migrationwiz.com or support@bittitan.com<br /><br />Our teams are currently working on getting the Help Center form back online</p>tag:status.bittitan.com,2005:Incident/171241992023-05-02T15:32:37-07:002023-05-02T15:32:37-07:00Slow Migration Speeds<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>15:32</var> PDT</small><br><strong>Resolved</strong> - This issue now stands resolved. We regret for the inconvenience you might had because of this and thanks you for your kind cooperation.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>13:13</var> PDT</small><br><strong>Investigating</strong> - Some MigrationWiz customers may be experiencing slow migration speeds. Our teams are working hard to identify the cause and resolve. We will keep you updated as we have more details.<br /><br />ETA for next Update : 2Hrs</p>tag:status.bittitan.com,2005:Incident/165332322023-03-16T19:12:15-07:002023-03-16T19:12:15-07:00UMB licenses not getting applied<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>19:12</var> PDT</small><br><strong>Resolved</strong> - The reported issue with UMB licenses stands resolved now. <br /><br />We regret the inconvenience you might have experienced because of this and thanks you for your kind co-operation as always.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>15:36</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue. We will post an update as we have more details.<br /><br />ETA for next update: 2Hrs</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>13:19</var> PDT</small><br><strong>Investigating</strong> - We are currently seeing issues being reported that UMB licenses are not being applied to projects in MigrationWiz.<br /><br />This is currently affecting the UMB licenses only – There are no workarounds at this time.<br /><br />Our tech teams are working to get this sorted at the earliest. We will post an update as we have more details.<br /><br />ETA for next Update : 2Hrs</p>tag:status.bittitan.com,2005:Incident/161499882023-02-20T20:50:19-08:002023-02-20T20:50:19-08:00Support Portal is not reachable from the help Center<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>20:50</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>12:33</var> PST</small><br><strong>Update</strong> - This issue stands resolved now. We are extremely sorry for the inconvenience caused during this period and thank you for your patience and kind cooperation.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>01:52</var> PST</small><br><strong>Update</strong> - Our teams are actively working on getting this issue resolved.<br /><br />Meanwhile, to create a new support incident, please email our support team at Support@migrationwiz.com</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>14:30</var> PST</small><br><strong>Update</strong> - While this issue is being actively worked upon to get fixed by our engineering teams, please drop an email to Support@migrationwiz.com for creating the support tickets</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>14:30</var> PST</small><br><strong>Update</strong> - While this issue is being actively worked upon to get fixed by our engineering teams, please drop an email to Support@migrationwiz.com for creating the support tickets</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>13:30</var> PST</small><br><strong>Update</strong> - While this issue is being actively worked upon to get fixed by our engineering teams, please drop an email to Support@migrationwiz.com for creating the support tickets</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>10:47</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue, will keep posting with further updates as we learn more.<br /><br />Meanwhile, to create a new support incidents please email our support team at Support@migrationwiz.com</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>07:36</var> PST</small><br><strong>Investigating</strong> - Support Portal is currently not accessible from the Help Center (https://help.bittitan.com/hc/en-us/requests/new)<br />Customers are not able to access the Support Portal in order to create new tickets and check the status of existing tickets.<br /><br />The issue is currently being investigated and we will be posting updates as we learn more.<br /><br />At this time, new support incidents can be opened by emailing support at Support@migrationwiz.com</p>tag:status.bittitan.com,2005:Incident/126519432022-10-29T06:19:18-07:002022-10-29T06:19:18-07:00Migrations stuck in Submitted / Slowness and Degradation in Performance<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>06:19</var> PDT</small><br><strong>Resolved</strong> - All the Data Centers are caught up and are processing migrations normally. <br />The issue is now resolved and customers should be able to use MigrationWiz as usual.<br /><br />This Notification is now being set to Resolved.<br />Please reach out to Support, in case of any issues.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>22:47</var> PDT</small><br><strong>Update</strong> - We are currently experiencing higher-than-usual Data congestion in our Data Centers.<br />This may result in performance degradation of customer migrations.<br /><br />Performance improvement steps have been taken and this is currently restoring queue status back to a stable condition.<br /><br />The situation will continue to improve and we expect it to reach a normal status.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>21:27</var> PDT</small><br><strong>Update</strong> - Our Data Centers are currently experiencing higher-than-usual Data congestion. This may result in performance degradation of migrations, including delays when trying to start/stop a migration.<br /><br />This is affecting both bittitan.com and bittitan.de data centers.<br /><br />Our DevOps team is currently working towards a resolution.<br /><br />There is no ETA as of now but we will post updates as we get more information.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>19:19</var> PDT</small><br><strong>Monitoring</strong> - We are currently experiencing higher than usual Data congestion in our Data Centers.<br />This may result in performance degradation of customer migrations.<br /><br />This is affecting both bittitan.com and bittitan.de data centers.<br /> <br />Our Devops team is diligently working on resolving these issues. <br />There is no ETA as of now but we will update this status as we progress.</p>tag:status.bittitan.com,2005:Incident/126037452022-10-26T07:16:54-07:002022-10-26T07:16:54-07:00Migrations stuck in Submitted / Slowness and Degradation in Performance.<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>07:16</var> PDT</small><br><strong>Resolved</strong> - All the Data Centers are caught up and are processing migrations normally. <br />The issue is now resolved and customers should be able to use MigrationWiz as usual.<br /><br />This Notification is now being set to Resolved.<br />Please reach out to Support, in case of any issues.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>01:45</var> PDT</small><br><strong>Update</strong> - We are seeing performance degradation of customer migrations, which are caused by higher than usual data congestion seen in our MigrationWiz Data Centers.<br />The backlogged queues at the Data centers are currently being cleared and are getting back to normal, post extensive performance improvement steps taken by our engineers.<br /><br />We are currently monitoring the situation and are seeing the queue status improve and we expect it to reach a normal status.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>23:44</var> PDT</small><br><strong>Update</strong> - Our Data Centers are currently experiencing a higher than usual congestion which is causing potential performance degradation of customer migrations.<br />Our DevOps engineers have taken significant performance improvement steps and the backlogged migration queues are currently getting back to normal.<br /><br />We will continue to monitor the situation as it continues to improve and we expect it to reach a normal status.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>19:02</var> PDT</small><br><strong>Update</strong> - We are currently experiencing higher-than-usual Data congestion in our Data Centers. This may result in performance degradation of customer migrations.<br /><br />Performance improvement steps have been taken and this is currently restoring queue status back to a stable condition. The situation will continue to improve and we expect it to reach a normal status.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>17:16</var> PDT</small><br><strong>Update</strong> - We are seeing performance degradation of customer migrations, which are caused by higher than usual data congestion seen in our MigrationWiz Data Centers.<br />The backlogged queues at the Data centers are currently being cleared and are getting back to normal, post extensive performance improvement steps taken by our engineers.<br /><br />We are currently monitoring the situation and are seeing the queue status improve and we expect it to reach a normal status.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>14:59</var> PDT</small><br><strong>Update</strong> - Our Data Centers are currently experiencing a higher than usual congestion which is causing potential performance degradation of customer migrations.<br />Our DevOps engineers have taken significant performance improvement steps and the backlogged migration queues are currently getting back to normal.<br /><br />We will continue to monitor the situation as it continues to improve and we expect it to reach a normal status.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>12:58</var> PDT</small><br><strong>Update</strong> - We are currently experiencing higher-than-usual Data congestion in our Data Centers. This may result in performance degradation of customer migrations.<br /><br />Performance improvement steps have been taken and this is currently restoring queue status back to a stable condition. The situation will continue to improve and we expect it to reach a normal status.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>16:21</var> PDT</small><br><strong>Monitoring</strong> - Performance improvement steps have been taken and this is currently restoring queue status back to a stable condition. The situation will continue to improve and we expect it to reach a normal status.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>11:55</var> PDT</small><br><strong>Identified</strong> - We are currently experiencing higher than usual Data congestion in our Data Centers.<br />This may result in performance degradation of customer migrations.<br /><br />This is affecting both bittitan.com and bittitan.de data centers.<br /> <br />Our Devops team is diligently working on resolving these issues. <br />There is no ETA as of now but we will update this status as we progress.</p>tag:status.bittitan.com,2005:Incident/109180942022-08-31T14:16:16-07:002022-08-31T14:20:43-07:00Microsoft 365 Mailbox migrations intermittent failure<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>14:16</var> PDT</small><br><strong>Resolved</strong> - The Microsoft 365 mailbox migration error "Error: ErrorInternalServerError" isn't observed anymore. The issue is now marked as resolved.</p><p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>21:12</var> PDT</small><br><strong>Monitoring</strong> - The Microsoft 365 mailbox migration error "Error: ErrorInternalServerError" observed to be transient and likely self resolved at Microsoft end. The workaround to reset and resubmit the migrations helped customer who reported the error.<br /><br />We will continue to monitor the issue while working with the Microsoft support.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>08:22</var> PDT</small><br><strong>Update</strong> - Issue Description: Microsoft 365 Mailbox migrations are experiencing intermittent issues that return the error: `Your migration failed while checking destination credentials. An internal server error occurred. The operation failed. Error: ErrorInternalServerError. Destination Server`` when starting a migration<br /><br />Affected customers: Mailbox migrations with “Microsoft 365” (Exchange Online) as the Source or Destination endpoint.<br /><br />Current status: The issue is due to the Microsoft 365 tenant EWS response. Our teams are currently working with Microsoft Support to resolve the issue.<br /><br />Potential workaround: This is a transient issue. Resubmitting the migration may solve the issue.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>06:32</var> PDT</small><br><strong>Identified</strong> - The issue has been identified to cause due to the Microsoft 365 tenant EWS response, the developer is working with Microsoft support.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>05:20</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating Microsoft 365 Mailbox migrations fail intermittently with "Error: ErrorInternalServerError".</p>tag:status.bittitan.com,2005:Incident/108907972022-08-23T17:11:29-07:002022-08-23T17:11:29-07:00.DE Environment - Unable to submit migrations<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>17:11</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>17:09</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>04:56</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>04:55</var> PDT</small><br><strong>Investigating</strong> - Our team is investigating the issue that is causing error for submitting migrations under .DE environment.</p>tag:status.bittitan.com,2005:Incident/108036702022-08-11T07:31:08-07:002022-08-11T07:31:08-07:00MigrationWiz.bittitan.de site unavailable<p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>07:31</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>02:53</var> PDT</small><br><strong>Investigating</strong> - We have reports of availability being impacted for our MigrationWiz.bittitan.de site at this time. Our teams are actively investigating the cause to resolve the issue.<br />Please note this does not affect MigrationWiz, MSPComplete, or DeploymentPro, and no other sites are impacted. The ongoing migrations in Germany Data Center are not affected as well.</p>tag:status.bittitan.com,2005:Incident/92715842022-02-11T16:56:04-08:002022-02-11T16:56:04-08:00MigrationWiz and MSPComplete are not accepting connections<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>16:56</var> PST</small><br><strong>Resolved</strong> - This incident is resolved.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>11:27</var> PST</small><br><strong>Monitoring</strong> - Our teams are continuing to work on the issue. However, MigrationWiz and MSPComplete have been restored and are online. As we continue to work through the issue, please begin with testing your migration scenario to ensure it works as expected for your environment.<br /><br />At this time, we ask that you begin all migration projects with small batches as we are continuing to work through this issue with Microsoft.<br /><br />We will provide more information as it becomes available.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>10:03</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>07:00</var> PST</small><br><strong>Update</strong> - Our team is making progress on testing the solution - however our latest ETA on recovery is approximately another 3 hours</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>02:00</var> PST</small><br><strong>Update</strong> - The recovery process is delayed. Latest ETA for fix is 3 - 5 hours.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>21:52</var> PST</small><br><strong>Update</strong> - The recovery process is delayed. Latest ETA for fix is 2 - 4 hours.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>16:35</var> PST</small><br><strong>Identified</strong> - We are engaged with Microsoft and working on a fix ETA 2-6 hours</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>08:36</var> PST</small><br><strong>Update</strong> - Our teams are still working towards the resolution of the issue.. At this time we do not have an ETA but this is being treated as critical and all resources available are working towards the quickest resolution possible</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>02:16</var> PST</small><br><strong>Update</strong> - Our teams are still working towards the resolution of the issue.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>17:45</var> PST</small><br><strong>Update</strong> - INTERNATIONAL INSTANCE of MigrationWiz and MSPComplete is currently not accepting connections or processing submissions.<br />Our engineering team is currently investigating the issue.<br />ETA to resolution is currently unknown.<br />Please continue to monitor this page for updates.<br />(Germany and China instances are not effected)<br /><br />International instance includes : United States, Netherlands, Western Europe, Singapore, Asia Pacific, Australia, Japan, Brazil, South America, Canada, Ireland, Northern Europe, France, South Africa</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>21:52</var> PST</small><br><strong>Investigating</strong> - We are experiencing slower then usual migrations and delay in submission of jobs for "United States" Data center.<br />Our engineering team is currently investigating on the issue.</p>tag:status.bittitan.com,2005:Incident/92159132022-02-03T08:25:16-08:002022-02-03T08:25:16-08:00Expired Certificate for Apps<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>08:25</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>08:16</var> PST</small><br><strong>Update</strong> - The App Certification issue is confirmed resolved.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:18</var> PST</small><br><strong>Investigating</strong> - Mitigation steps have been implemented, and our teams are actively monitoring to verify this incident is resolved.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>01:59</var> PST</small><br><strong>Identified</strong> - Our teams have identified the cause of this incident, and are working towards mitigation steps.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>15:54</var> PST</small><br><strong>Investigating</strong> - "We are currently experiencing an issue that is preventing Document migrations from running. Our development team is aware of the issue and has identified the cause as well as the necessary steps to resolve this. They are actively working toward a solution."</p>tag:status.bittitan.com,2005:Incident/88769362021-12-18T23:51:33-08:002021-12-18T23:51:33-08:00Unable to apply UMB licenses to users in projects.<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>23:51</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>21:18</var> PST</small><br><strong>Monitoring</strong> - Mitigation steps have been implemented, and our teams are actively monitoring to verify this incident is resolved.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>14:00</var> PST</small><br><strong>Identified</strong> - We are aware of a current issue with applying User Migration Bundle licenses to users within MigrationWiz. This is being caused by an issue with certain workflows on the MigrationWiz back-end. This would also be affecting users ability to request project statistics from their migrations.<br /><br />Our team has identified the cause of the issue and is currently working on a solution to get everything back to normal.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>13:41</var> PST</small><br><strong>Update</strong> - We are aware of a current issue with applying User Migration Bundle licenses to users within MigrationWiz. This is being caused by an issue with certain workflows on the MigrationWiz back-end. Our team is actively investigating and is working to resolve this as quickly as possible.<br /><br />This would also be affecting users ability to request project statistics from their migrations.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>13:15</var> PST</small><br><strong>Investigating</strong> - We are aware of a current issue with applying User Migration Bundle licenses to users within MigrationWiz. This is being caused by an issue with certain workflows on the MigrationWiz back-end. Our team is actively investigating and is working to resolve this as quickly as possible.</p>tag:status.bittitan.com,2005:Incident/87953452021-12-09T09:27:29-08:002021-12-13T02:14:34-08:00Slow site performance<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>09:27</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>01:54</var> PST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>18:47</var> PST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>16:15</var> PST</small><br><strong>Monitoring</strong> - Mitigation steps have been implemented, and our teams are actively monitoring to verify this incident is resolved.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>12:29</var> PST</small><br><strong>Investigating</strong> - We have reports of performance/availability being impacted for MigrationWiz and BitTitan.com at this time. This may also cause submitted migrations to take longer than usual to get started Our teams are actively investigating the cause so mitigation steps can be implemented.</p>tag:status.bittitan.com,2005:Incident/85648342021-11-18T01:31:41-08:002021-11-18T01:31:41-08:00IMPORTANT ADVISORY : MigrationWiz planned infrastructure maintenance<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>01:31</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>01:23</var> PST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>01:06</var> PST</small><br><strong>Update</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>01:04</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>00:10</var> PST</small><br><strong>Scheduled</strong> - We will be performing routine maintenance on Thursday, November 18th between 1AM PST (UTC -8) and 5AM PST. This maintenance isn’t expected to require any sort of downtime, but there is a possibility that it could interrupt ongoing migrations. Interruptions to migrations could require resubmitting the information once the maintenance is complete. Once the update is finished, the MigrationWiz dashboard will show an updated message, and you should be able to continue your work at that time. Should you have any<br /> issues during or after this maintenance window, please reach back out to us and provide any error messages you may have received.</p>tag:status.bittitan.com,2005:Incident/81536642021-10-05T03:32:58-07:002021-10-05T03:32:58-07:00Encountering errors when starting a migration<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>03:32</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>01:07</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>21:27</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>18:26</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>18:22</var> PDT</small><br><strong>Investigating</strong> - Some customers are facing errors when starting a migration.</p>tag:status.bittitan.com,2005:Incident/80121542021-09-18T18:36:09-07:002021-09-18T18:36:09-07:00Scheduling DeploymentPro<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>18:36</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>16:06</var> PDT</small><br><strong>Monitoring</strong> - Mitigation steps have been implemented, and our teams are actively monitoring to verify this incident is resolved. If any users are still affected after 60 minutes, please respond to or create a support ticket for further assistance.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>09:08</var> PDT</small><br><strong>Update</strong> - Our teams have identified the cause of this incident, and are working towards mitigation steps.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>07:11</var> PDT</small><br><strong>Update</strong> - Our teams have identified the cause of this incident, and are working towards mitigation steps.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>03:10</var> PDT</small><br><strong>Update</strong> - Our teams have identified the cause of this incident, and are working towards mitigation steps.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>22:46</var> PDT</small><br><strong>Identified</strong> - Our teams have identified the cause of this incident, and are working towards mitigation steps.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>17:05</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>15:30</var> PDT</small><br><strong>Investigating</strong> - We have reports of performance/availability being impacted for DeploymentPro at this time. Our teams are actively investigating the cause so mitigation steps can be implemented.</p>tag:status.bittitan.com,2005:Incident/76140882021-07-27T09:28:51-07:002021-07-27T09:28:51-07:00Teams migration - Permission mapping is not functioning<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>09:28</var> PDT</small><br><strong>Resolved</strong> - We are pleased to confirm that this incident is now resolved.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>08:22</var> PDT</small><br><strong>Monitoring</strong> - The fix for this issue has now been deployed. We will be monitoring this issue to verify that this incident has been fully resolved</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>05:28</var> PDT</small><br><strong>Update</strong> - Our dev team are continuing to work on this problem. They have identified the fix and are planning the deployment of a patch to resolve this issue. We are expecting the deployment to be completed in approximately 3 hours time. Thank you</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>03:53</var> PDT</small><br><strong>Identified</strong> - We are aware of an issue at present concerning Teams migrations where the Advanced Option UserMapping/RecipientMapping is used for Teams permissions. This Advanced Option is not functioning and therefore permissions remapping will not be correct. <br />The problem affects ALL Teams Migrations in all our of our portals but note that this does not affect other migration types nor does it affects if Teams Permission is not selected during migration. <br />Our advice to customers at present is not to run a Teams permission migration. Our dev team are working on an emergency patch to resolve this issue and this is expected to be deployed in approx. 4 hours time. We will provide a further update shortly. <br />We apologise for any inconvenience caused by this problem</p>tag:status.bittitan.com,2005:Incident/70570612021-06-01T23:33:08-07:002021-06-01T23:33:08-07:00Impact to O365 migrations when using Impersonation permissions<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>23:33</var> PDT</small><br><strong>Resolved</strong> - All indications show that the deployment of the fix has been completed by Microsoft and that this issue has been resolved for our customers.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>00:12</var> PDT</small><br><strong>Monitoring</strong> - Microsoft are continuing to deploy the fix for this issue to affected tenants. This could take 1 more day from now for this to be 100% deployed to all tenants. We have had reports where this has been deployed to tenants already and has resolved the issue. If you have been affected by this problem please continue to retry the migration to verify that the fix has been deployed. We will provide any further information as soon as we receive it from Microsoft. Thank you for your understanding.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>01:03</var> PDT</small><br><strong>Update</strong> - Microsoft are continuing to deploy the fix for this issue to affected tenants. This could take a further 3 days from now for this to be 100% deployed to all tenants. We have had some reports where this has been deployed to tenants already and has resolved the issue. If you have been affected by this problem please continue to retry the migration to verify that the fix has been deployed. In the meantime we will continue to provide any further information as soon as we receive it from Microsoft. Thank you for your understanding.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>01:08</var> PDT</small><br><strong>Update</strong> - Microsoft are continuing to deploy the fix for this issue to affected tenants. This could take a further 4 days from now for this to be 100% deployed to all tenants. We have had some reports where this has been deployed to tenants already and has resolved the issue. If you have been affected by this problem please continue to retry the migration to verify that the fix has been deployed. In the meantime we will continue to provide any further information as soon as we receive it from Microsoft. Thank you for your understanding.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>07:20</var> PDT</small><br><strong>Update</strong> - Microsoft are continuing to deploy the fix for this issue to affected tenants. This could take a further 5 days from now for this to be 100% deployed to all tenants. Although we have had some reports where this has been deployed to tenants earlier and has resolved the issue. If you have been affected by this problem please continue to retry the migration to verify that the fix has been deployed. In the meantime we will continue to provide any further information as soon as we receive it from Microsoft. Thank you for your understanding.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>20:54</var> PDT</small><br><strong>Update</strong> - Microsoft have provided an update that the fix for this issue is in the process of being deployed to affected tenants at this time. Note that it is expected to take up to 6 days from now for this to be 100% deployed to all tenants. Although we have had some reports where this has been deployed to tenants earlier and resolved the issue. If you have been affected by this problem please continue to retry the migration to verify that the fix has been deployed. In the meantime we will continue to provide any further information as soon as we receive it from Microsoft. Thank you for your understanding.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>11:35</var> PDT</small><br><strong>Update</strong> - The cause of the issue has been identified by Microsoft and we are working with them to develop a deployment plan for resolution as soon as possible and will provide further updates as information becomes available. We appreciate this is impacting our customers and apologize for any inconvenience caused</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>04:23</var> PDT</small><br><strong>Update</strong> - Microsoft have provided an update that the fix for this issue is in the process of being deployed to affected tenants at this time. Note that it is expected to take up to 6 days from now for this to be 100% deployed to all tenants. Although we have had some reports where this has been deployed to tenants earlier and resolved the issue. If you have been affected by this problem please continue to retry the migration to verify that the fix has been deployed. In the meantime we will continue to provide any further information as soon as we receive it from Microsoft. Thank you for your understanding.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>19:50</var> PDT</small><br><strong>Update</strong> - Microsoft have provided an update that the fix for this issue is in the process of being deployed to affected tenants at this time. Note that it is expected to take up to 7 days from now for this to be 100% deployed to all tenants. If you have been affected by this problem please continue to retry the migration to verify that the fix has been deployed. In the meantime we will continue to provide any further information as soon as we receive it from Microsoft. Thank you for your understanding.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>09:31</var> PDT</small><br><strong>Update</strong> - Microsoft have provided an update that the fix for this issue is in the process of being deployed to affected tenants at this time. Note that it is expected to take up to 7 days from now for this to be 100% deployed to all tenants. If you have been affected by this problem please continue to retry the migration to verify that the fix has been deployed. In the meantime we will continue to provide any further information as soon as we receive it from Microsoft. Thank you for your understanding.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>09:29</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>03:25</var> PDT</small><br><strong>Update</strong> - The fix from Microsoft for this issue is still being deployed to affected tenants at this time. Note that it is expected to take up to 7 days from now for this to be 100% deployed to all tenants. If you have been affected by this problem please continue to retry the migration to verify that the fix has been deployed. In the meantime we will provide any further information as soon as we receive it from Microsoft<br />Microsoft released an advisory earlier with further information (EX257082) and this can be downloaded from the following: https://bittitan.sharefile.com/d-s9150a59c5da74ef5a4a9a1fb8ce9b092<br />We will continue to provide further updates as soon as possible.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>15:54</var> PDT</small><br><strong>Update</strong> - The fix from Microsoft for this issue is still being deployed to affected tenants at this time. Note that it is expected to take up to 8 days for this to be 100% deployed to all tenants. If you have been affected by this problem please continue to retry the migration to verify that the fix has been deployed. In the meantime we will provide any further information as soon as we receive it from Microsoft<br />Microsoft released an advisory earlier with further information (EX257082) and this can be downloaded from the following: https://bittitan.sharefile.com/d-s9150a59c5da74ef5a4a9a1fb8ce9b092<br />We will continue to provide further updates as soon as possible.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>09:20</var> PDT</small><br><strong>Update</strong> - We have had confirmation from Microsoft that a fix is in the process of being deployed to affected tenants. Note that it is expected to take up to 8 days for this to be 100% deployed to all tenants. If you have been affected by this problem please continue to retry the migration to verify that the fix has been deployed. In the meantime we will provide any further information as soon as we receive it from Microsoft<br />Microsoft released an advisory earlier with further information (EX257082) and this can be downloaded from the following: https://bittitan.sharefile.com/d-s9150a59c5da74ef5a4a9a1fb8ce9b092<br />We will continue to provide further updates as soon as possible.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>06:04</var> PDT</small><br><strong>Update</strong> - The cause of the issue has been identified by Microsoft and we are working with them to develop a deployment plan for resolution as soon as possible and will provide further updates as information becomes available. Microsoft have released an advisory with further information (EX257082) and this can be downloaded from the following: https://bittitan.sharefile.com/d-s9150a59c5da74ef5a4a9a1fb8ce9b092 <br />We will be providing further updates as soon as possible</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>00:24</var> PDT</small><br><strong>Update</strong> - The cause of the issue has been identified by Microsoft and we are working with them to develop a deployment plan for resolution as soon as possible and will provide further updates as information becomes available. We appreciate this is impacting our customers and apologize for any inconvenience caused</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>15:27</var> PDT</small><br><strong>Identified</strong> - The cause of the issue has been identified by Microsoft and we are working with them to develop a deployment plan for resolution as soon as possible and will provide further updates as information becomes available. We appreciate this is impacting our customers and apologize for any inconvenience caused</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>15:05</var> PDT</small><br><strong>Update</strong> - We are still working urgently with Microsoft to seek guidance and an ETA on a permanent resolution and to ascertain any workaround available for customers. We will be providing further updates as soon as possible. We appreciate this is impacting our customers and apologize for any inconvenience caused</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>06:58</var> PDT</small><br><strong>Update</strong> - We are still working urgently with Microsoft to seek guidance and an ETA on a permanent resolution and to ascertain any workaround available for customers. We will be providing further updates as soon as possible. We appreciate this is impacting our customers and apologise for any inconvenience caused</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>19:18</var> PDT</small><br><strong>Update</strong> - We are still working urgently with Microsoft to seek guidance and an ETA on a permanent resolution and to ascertain any workaround available for customers. We will be providing further updates as soon as possible</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>19:35</var> PDT</small><br><strong>Update</strong> - We are still working urgently with Microsoft to seek guidance and an ETA on a permanent resolution and to ascertain any workaround available for customers. We will be providing further updates as soon as possible</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>19:34</var> PDT</small><br><strong>Update</strong> - We are still working urgently with Microsoft to seek guidance and an ETA on a permanent resolution and to ascertain any workaround available for customers. We will be providing further updates as soon as possible</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>16:18</var> PDT</small><br><strong>Update</strong> - We are still working urgently with Microsoft to seek guidance and an ETA on a permanent resolution and to ascertain any workaround available for customers. We will be providing further updates as soon as possible</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>14:01</var> PDT</small><br><strong>Update</strong> - We are still working urgently with Microsoft to seek guidance and an ETA on a permanent resolution and to ascertain any workaround available for customers. We will be providing further updates as soon as possible</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>12:02</var> PDT</small><br><strong>Update</strong> - We are still working urgently with Microsoft to seek guidance and an ETA on a permanent resolution and to ascertain any workaround available for customers. We will be providing further updates as soon as possible</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>10:03</var> PDT</small><br><strong>Investigating</strong> - We are aware that some customers are experiencing the following error when migrating mailboxes to an O365 destination.<br /><br /> "An internal server error occurred. The operation failed., Object reference not set to an instance of an object." <br /><br />Microsoft is aware of this issue and is working towards a fix. We are working urgently with Microsoft to seek guidance and an ETA on a permanent resolution and to ascertain any workaround available for customers. We will be providing further updates as soon as possible. We sincerely apologize for any inconvenience caused. <br /> <br />Some affected customer admins may be able to see Microsoft's advisory in the MS Office Portal with incident number EX257082.<br /> <br />This affects all of our MigrationWiz portals.</p>tag:status.bittitan.com,2005:Incident/71271552021-05-30T23:39:46-07:002021-05-30T23:39:46-07:00BitTitan Help Center assessibility<p><small>May <var data-var='date'>30</var>, <var data-var='time'>23:39</var> PDT</small><br><strong>Resolved</strong> - This incident is now resolved.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>22:34</var> PDT</small><br><strong>Monitoring</strong> - Mitigation steps have been implemented, and our teams are actively monitoring to verify this incident is resolved.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>21:07</var> PDT</small><br><strong>Identified</strong> - The issue have been identified as a SSL certificate issue. We are working to get this resolved. As a work around, when accessing help.bittitan.com, please click on "Advanced" button in the page encountered and then on the link that is displayed to proceed to the desired page.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>20:48</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating reports of the BitTitan Help Center being inaccessible.</p>tag:status.bittitan.com,2005:Incident/70043182021-05-14T15:29:08-07:002021-05-14T15:29:08-07:00Migrations may take longer to start running<p><small>May <var data-var='date'>14</var>, <var data-var='time'>15:29</var> PDT</small><br><strong>Resolved</strong> - This incident has now been resolved.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>13:15</var> PDT</small><br><strong>Monitoring</strong> - Impact was regional to United States datacenters. Migration projects stalled in submitted state have been mitigated and will start processing shortly. Our teams continue to monitor system status.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>13:15</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>13:15</var> PDT</small><br><strong>Identified</strong> - Impact was regional to United States datacenters. Migration projects stalled in submitted state have been mitigated and will start processing shortly. Our teams continue to monitor system status.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>13:02</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>10:59</var> PDT</small><br><strong>Investigating</strong> - We have reports of migration performance being impacted and migrations may take longer to start running Our teams are actively investigating the cause so mitigation steps can be implemented</p>tag:status.bittitan.com,2005:Incident/69275332021-05-05T15:47:22-07:002021-05-05T15:47:22-07:00Slow site performance<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>15:47</var> PDT</small><br><strong>Resolved</strong> - This incident is now resolved.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>15:46</var> PDT</small><br><strong>Update</strong> - This incident is now resolved.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>14:08</var> PDT</small><br><strong>Update</strong> - Site performance has returned to normal. We are continuing to monitor for any further issues.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>11:48</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>08:30</var> PDT</small><br><strong>Monitoring</strong> - We have identified the issue, and have implemented periodic manual mitigation procedures and a workaround in order to eliminate the impact of service degradations.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>08:29</var> PDT</small><br><strong>Investigating</strong> - We have identified the issue, and have implemented periodic manual mitigation procedures and a workaround in order to eliminate the impact of service degradations.</p>tag:status.bittitan.com,2005:Incident/69170502021-05-04T14:28:04-07:002021-05-04T14:28:04-07:00Slow site performance<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>14:28</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>12:38</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>10:29</var> PDT</small><br><strong>Identified</strong> - Our teams have identified the cause of this incident, and are working towards mitigation steps.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>10:28</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>08:47</var> PDT</small><br><strong>Investigating</strong> - We have reports of performance/availability being impacted for MigrationWiz and BitTitan.com at this time. Our teams are actively investigating the cause so mitigation steps can be implemented.</p>tag:status.bittitan.com,2005:Incident/66837122021-04-06T00:53:47-07:002021-04-06T00:53:47-07:00MSPComplete and MigrationWiz are not accessible.<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>00:53</var> PDT</small><br><strong>Resolved</strong> - This incident is now resolved.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>22:01</var> PDT</small><br><strong>Monitoring</strong> - Mitigation steps have been implemented, and our teams are actively monitoring to verify this incident is resolved.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>21:34</var> PDT</small><br><strong>Update</strong> - Our teams are still working towards mitigation steps.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>19:33</var> PDT</small><br><strong>Identified</strong> - Our teams have identified the cause of this incident, and are working towards mitigation steps.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>18:58</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing issues with our website.<br />Customers are unable login to MSPComplete and MigrationWiz.<br />Our teams are actively investigating the cause so that mitigation steps can be implemented.</p>tag:status.bittitan.com,2005:Incident/66023262021-03-25T09:39:09-07:002021-03-25T09:39:09-07:00MigrationWiz and MSPComplete slowness<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>09:39</var> PDT</small><br><strong>Resolved</strong> - This incident is now resolved.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>03:27</var> PDT</small><br><strong>Update</strong> - Our teams are still actively monitoring to verify this incident is resolved.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>23:46</var> PDT</small><br><strong>Update</strong> - Our teams are still actively monitoring to verify this incident is resolved.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>21:34</var> PDT</small><br><strong>Update</strong> - Our teams are still actively monitoring to verify this incident is resolved.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>19:41</var> PDT</small><br><strong>Update</strong> - Our teams are still actively monitoring to verify this incident is resolved.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>16:47</var> PDT</small><br><strong>Monitoring</strong> - Mitigation steps have been implemented, and our teams are actively monitoring to verify this incident is resolved.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>14:37</var> PDT</small><br><strong>Identified</strong> - Our teams have identified the cause of this incident, and are working towards mitigation steps.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>12:55</var> PDT</small><br><strong>Update</strong> - We are aware of the ongoing performance issues with the MigrationWiz site. Our engineers are still actively investigating this and are working to get this resolved as quickly as possible"</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>10:56</var> PDT</small><br><strong>Investigating</strong> - We have reports of performance being impacted for MigrationWiz and MSPComplete at this time. Our teams are actively investigating the cause so mitigation steps can be implemented.</p>