All Systems Operational

About This Site

Welcome to BitTitan's home for system status

BitTitan Website   Operational
MSPComplete   Operational
MigrationWiz   Operational
Deployment Pro   Operational
UserActivation   Operational
Powershell SDK   Operational
Community Site   Operational
Zendesk   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 18, 2018

No incidents reported today.

Jul 17, 2018

No incidents reported.

Jul 16, 2018
Resolved - This incident has been resolved.
Jul 16, 09:19 PDT
Update - Our team has confirmed manage.bittitan.com and migrationwiz.bittitan.com are not impacted.
At this time there is no estimated time to resolution.
Jul 16, 08:57 PDT
Investigating - Our team is investigating the issue affecting access to our site.
Jul 16, 08:48 PDT
Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

No incidents reported.

Jul 11, 2018
Resolved - This incident has been resolved.
Jul 11, 18:57 PDT
Monitoring - Our team has investigated this problem and has remediated the issue.
Jul 11, 17:16 PDT
Investigating - Our team is currently investigating an issue with migrations being stuck in a "Submitted" or "Queued" status.
Jul 11, 15:35 PDT
Resolved - This incident has been resolved.
Jul 11, 12:23 PDT
Investigating - Our Development team is currently investigating an issue with migrations being stuck in the "Queued" status. This is only affecting new and resubmitted  items to be migrated. Items currently migrating are not affected. There is no estimated time to resolution.
Jul 11, 08:00 PDT
Jul 10, 2018

No incidents reported.

Jul 9, 2018
Resolved - This incident has been resolved.
Jul 9, 17:37 PDT
Update - Our restore is complete and we are seeing all previous migrations updating to the their current status.

Thank you for your patience.
Jul 8, 13:02 PDT
Update - As part of the continued monitoring of this issue, we are restoring further information that will degrade some of the MigrationWiz submission times. You may see migration items stay in a queued state for 1-2 hours at this time.

The restore process has an ETA of 2 hours to completion, and at that time migrations will be processed in the order they were submitted.
Jul 8, 11:15 PDT
Update - We are continuing to monitor for any further issues.
Jul 6, 21:13 PDT
Update - We are restoring accounts impacted by the outage on July 2nd.

If you recently registered for an account and cannot access it, first try re-registering with the same email address. If the system indicates you are already registered, contact sales@bittitan.com.

If you purchased licenses on July 1st or 2nd and are unable to access them, contact support@bittitan.com.

If you are a distributor and have questions about a purchase, contact disti@bittitan.com.
Jul 6, 18:12 PDT
Update - We are continuing to monitor for any further issues.
Jul 6, 07:22 PDT
Update - The MSPComplete and MigrationWiz services have now been restored. We are actively monitoring the systems to ensure service integrity at this time.

There are some items impacted:

1. Projects and line items in MigrationWiz may need to be recreated if they are no longer available.

2. Items created in MSPComplete after 07/01/2018 19:00 Pacific Time may need to be recreated

3. Deleted items after 07/01/2018 19:00 Pacific Time may reappear, these can be deleted again if necessary.

4. Items that were in mid migration will not have duplicates on another pass. The watermark system was not affected, and will continue to prevent duplicates on subsequent passes.

5. Licenses purchased on July 1st and July 2nd may take a couple of hours to be restored.

We sincerely appreciate your patience while the services were restored.
Jul 3, 09:11 PDT
Monitoring - The MSPComplete and MigrationWiz services have now been restored. We are actively monitoring the systems to ensure service integrity at this time

There are some items impacted:

1. Projects and line items in MigrationWiz may need to be recreated if they are no longer available.

2. Items created in MSPComplete after 07/01/2018 19:00 Pacific Time may need to be recreated

3. Deleted items after 07/01/2018 19:00 Pacific Time may reappear, these can be deleted again if necessary.

We sincerely appreciate your patience while the services were restored.
Jul 3, 08:31 PDT
Update - We are continuing to work on a fix for this issue.
Jul 3, 05:29 PDT
Update - Our operations team has identified the problem to be with our primary database. Service was temporarily restored, however, to bring our database to a current state they will be taken offline again. This will result in our site being inaccessible.

07/03/2018 05:15am PDT update: Due to anomalies in the Azure Environment, the database restore is still in process. Microsoft is currently attempting to address the issue. There is no ETA to service restoration at this time.
Jul 3, 05:22 PDT
Update - Our operations team has identified the problem to be with our primary database. Service was temporarily restored, however, to bring our database to a current state they will be taken offline again. This will result in our site being inaccessible.

10:30pm PDT update: Because of a failure in our database restore, we are now estimating that the total service restoration will be 7-8 hours.
Jul 2, 22:42 PDT
Identified - Our operations team has identified the problem to be with our primary database. Service was temporarily restored, however, to bring our database to a current state they will be taken offline again. This will result in our site being inaccessible.

As of now (8pm PDT), we are estimating that total service restoration will be complete in the next 3-4 hours.
Jul 2, 20:11 PDT
Update - Our operations team identified the problem to be with our primary database. Service was temporarily restored, however, to bring our database to a current state they will be taken offline again. This will result in our site being inaccessible.

We are estimating that total service restoration will be complete in the next 3-5 hours.
Jul 2, 15:49 PDT
Update - Our operations team is still working to restore access to our site. At this time, there is no ETA on when service will be restored.
Jul 2, 14:30 PDT
Investigating - Our development is currently investigating the issue.
At this time, there is no estimated time to resolution.
Jul 2, 11:05 PDT
Jul 7, 2018

No incidents reported.

Jul 5, 2018

No incidents reported.

Jul 4, 2018

No incidents reported.